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FAQ

  • When will i receive my account after paid ?
    If you bought the item with word "Instant" on the title, the login information will show up on the checkout succful page. The rest items will be sent within 24 hours after payment received, and it always get deliveryed within 10 mins during working hours
  • Where can I find my order after paid ?
    If the item indicated as "Instant Delivery", you will find the login information right on the checkout sucessful page.

    If the item is not "instant delivery", just wait for an email. We will manully sent your order real quick, it only take 10~30 mins in our working hours(8:00am - 12:00am (GMT+8)), once your order is deliveried, you will receive an order delivery email. Don't forget to check your spam, sometimes, it goes there. 
  • Is there any discount or coupon to use?
    "DBANOP" Use this code during checkout, you will get 10% off your order. And Subscribe to our newsletter, we will release coupon weekly.
  • I cant login the account, wrong ID or password ?
    Every account will be checked manually before sent to our customers, please check if there is any typing mistake, try to copy and phase the login information.

    If it's still error, please contact with us for help:
    [email protected]
  • What if i bought a wrong account, can I get exchange or refund ?
    Due to the special nature of virtual items, all the items you purchase will be sent via email or instant chat. Therefore, after the delivery is completed, the items will be considered "used"
    All delivered items purchased from DokkanBattleAccount.com are non-refundable.
    lf your item has not been delivered, please contact us for a return or exchange.

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