FAQs
When will I receive my orders ?
After purchase, most of the account(s) will be deliveryed automatically within 5 mintues to your email address.
If you didn't receive your account(s) over 10 mintues, there would be the reasons:
1. You left an incorrect email address.
2. Your payment was pending or not completed.
3. Your delivery was on hold because Fraud rate was detected on your transaction. Your order Need to be confirmed manually.
4. The item was out of stock.
Please wait a while, when operator is online, he will take care of your orders. No worries!
What payment method do you accept ?
Currently we only accept payment by credit/debit card on dokkanbattleaccount.com, if you don't have these card, I can also accept wise(wise is a money app like paypal) and crypto currency offsite payment.
I will send you account manually after paid.
How can I get a coupon or discount ?
You will receive a review request email within 24 hours after your purchase. And a $2 coupon code will be sent to your email automatically if you left a review successfully.
You will receive a 2$ cash back reward if you left a feedback on my thread on epicnpc.com. The 2$ cash back will be sent manually upon feedback confirmed.
We will send coupons to your email if there is any holiday or events promotion. So please subscribe our newsletter.
How to use the login ID or transfer code ?
Dokkan battle
To use the transfer code, you need to delete the game first, clear the data from your device, and download the game again. Then check the below pictures and follow the steps.
Important Note!!!!!
By click "OK" on the last step, that means the one-time use transfer code was used. If you delete the game or clear the date on your device, you will lost the account.
When you click "OK" on the last step, and the game was shut down accidentally or you can't load the game because of the slow internet connect. Please don't delete the game, your transfer code would be already used. Please login the game first and confirm.
One Piece Bounty Rush
To use the transfer code, you need to delete the game first, clear the data from your device, and download the game again. Then check the below pictures and follow the steps.
Important Note!!!!!
By click "OK" on the last step, that means the one-time use transfer code was used. If you delete the game or clear the date on your device, you will lost the account.
When you click "OK" on the last step, and the game was shut down accidentally or you can't load the game because of the slow internet connect. Please don't delete the game, your transfer code would be already used. Please login the game first and confirm.
If you want to change a phone, you have to regenerate a new transfer code after 24 hours after the successful transfer code. Transfer code and password should be case sensitive.
Upgrade to official account immediately after successful transfered, the upgrade steps are as follows:
7DS Seven Deadly Sins Grand Cross
How to use transfer code?
How to change password?
Please check below pictures and follow the steps
I received a wrong account, I can't login, Invalidty code or error password.
All accounts will be checked before send it to buyers, please check if there is any typing mistake when you input your ID and password, and also pay attention if you had purchased the right item, sometimes, buyers bought Japan server account by mistake, actually they want a global one.
Please try to copy the ID and password, not to type.
If you still get error with the accounts, please contact us with Tidio, Discord or email. We will check your accounts and give you a solution. No worries
The account I received is not as described.
If the accounts you received is not as described, like less gems or missing characters or units.
1. Please take a screenshot and send it to us.
2. Please make sure everyting on the account is untouched (if you touched anything, we will consider the account was already used and we will not accept any replacement or refund) .
3. We will check the account and evaluate the case, then give you a solution like: replacement; Partial refund or full refund.
Return-Replacement-Refund
Due to the special nature of virtual items, all the items you purchase will be sent via email or instant chat. Therefore, after the delivery is completed, the items will be considered "used"
All deliveried items purchased from DokkanBattleAccount.com are non-refundable. If your item has not been deliveried, or after receiving the items, you find that the item does not match the description, please contact us for a return or exchange.
