Return & Refund Policy

We want you to feel confident when shopping at DokkanBattleAccount.com. Please read our return and refund policy carefully before making a purchase.

Eligible for Refund

You may be eligible for a refund or replacement under the following circumstances:

• The account login information provided is invalid or does not work, and our support team is unable to fix or replace it.
• The account received is significantly different from the description on the product page.
• The order was marked as Instant Delivery, but login information was not delivered after confirmation and support review.

Not Eligible for Refund

Refunds or returns will not be issued in the following situations:

• You changed your mind after receiving the login details.
• You are unfamiliar with the game or decide you no longer want the account.
• The account was modified, accessed, bound, or secured after delivery.
• Issues caused by third-party platforms, game bans, rollbacks, or changes made by the game developer.
• You failed to follow our instructions (for example, not changing the password or binding the account properly).

Refund Request Timeframe

Refund requests must be submitted within 24 hours after delivery of the login information. Requests made after this period may not be accepted.

How to Request a Refund

To request a refund or replacement, please contact our support team with the following information:

• Your order number
• The email address used at checkout
• A brief description of the issue (screenshots are helpful)

Contact Support

Chargebacks & Payment Disputes

Filing a chargeback or payment dispute without contacting us first may delay resolution. We strongly encourage customers to reach out to our support team so we can resolve the issue quickly and fairly.

Policy Updates

We reserve the right to update or modify this policy at any time. Changes will take effect immediately once posted on this page.