Refund Policy

Due to the special nature of virtual items, all the items you purchase will be sent via email or instant chat. Therefore, after the delivery is completed, the items will be considered "used"

All deliveried items purchased from DokkanBattleAccount.com are non-refundable. If your item has not been deliveried, or after receiving the items, you find that the item does not match the description, please contact us for a return or exchange.

We provide 30 days Warranty for all the items sold on DokkanBattleAccount.com. If the account you bought was banned by the game publisher, we will provide full refund or exchange. However, if the account was banned because the buyer played the account with solfware or bots that violated the game policy. We will not provide any refund or exchange.